How do I Sign In to my account?

We have recently made some changes to improve the functionality of the site. These changes mean that you can no longer access all of the features within your My Account area unless you use a password to sign in.

To sign in with your password

  1. Please enter the email address registered on your account or your customer number (as printed on your delivery note or statement).
  2. Enter your password
  3. Click ‘Sign In’.
Track My Order

You can track your delivery by clicking on

Track my order

How do I navigate the web site?

It’s easy to find what you want at merchonline.co. You can get to any of our style ideas, collections and common search terms using the main menu at the top of the page.

Simply roll your mouse over a department (such as Women, Men, Homeware, etc) and click on an item from the menu that appears.

The navigation for each department is split into two sections:

Shop The Directory
This is the smart way to keep on top of the season’s hottest trends and how to wear all the key looks. Our collections are grouped so you can delve in and find what you need easily.

Search By
Here you will find all the categories for each department so you can save time and find exactly what you are looking for… the perfect fast fashion tool!

How do I see more product details?

To add a product to your bag, click on the images to be taken to the product details page, select your size and colour and click on the green ‘Add to Bag’ button.

On the product details page you will also be able to zoom in for greater detail, view alternative images and watch a catwalk video.

Style With 
Let our stylists suggest what would work well with the product. See the ‘Style With’ tab near the bottom of the product details page.

Style Ideas
If this product has caught your eye and you would like to see how it fits in our Style Ideas section, click the Style Ideas link under the image of the product to be taken to the collection where it features.

Can I read about the latest trends?

Read our Editor’s Pick and find ways to wear the latest looks in our regularly updated editorial dedicated to keeping you up to date with the hottest fashion trends.

You’ll usually find our editorial by clicking on the large image on the homepage.

Can I let you know my thoughts?
We’d love to hear what you think of our new website. Why not send us your feedback using the email contact form, select Next Directory/Online from the “Please select” drop down box, then other and complete the details.
Reset Your Password

If you wish to change your password you can do this online by signing into ‘My Account’ with your password.

Once you have logged in please click on ‘Sign In Details’ on the left hand side of the screen. From here you will first be asked to enter your current password and then you can enter and confirm your new password.

Forgotten Password

Please note that you will need to know your existing password before you can amend these details.

If you do not know your current password you will need to reset it from the ‘My Account’ screen. Please click on ‘Forgotten Password’. From here you can view your ‘password hint’ and reset your password if you are unable to remember it.

You will need to log out to access the forgotten password section.

You will then receive an e-mail containing a temporary password within half an hour. With this password you will be able log-in to ‘My Account’ and change your password by clicking on ‘Sign in details’ on the left hand side of the page.

I have received a faulty item / My Item has become faulty

We’re sorry you have a faulty item.

We will make sure a courier collects the item from you. To arrange a collection please go to My Account – Arrange a Return, or you can call us on 0114 457 7770.

If returning by courier and you need a returns form please call 0114 457 7770 and we’ll send you one.